Capital Claims achieves EXCELLENCE in customer service rating survey

After being operational for just over 13 months in January we felt it was timely to ask our strategic partners exactly how they would describe their experience of dealing with Capital Claims to date.

After being operational for just over 13 months in January we felt it was timely to ask our strategic partners exactly how they would describe their experience of dealing with Capital Claims to date.The whole team at Capital Claims was thrilled to receive such positive and encouraging feedback from our strategic partners, whom we value so highly.Asked to rate Capital Claims as either “Excellent”, “Good”, “Fair” or “Poor” a brief overview of results include:100% of respondents described the general hepfulness and service delivered by Capital Claims as EXCELLENT!100% of respondents described the quality of our report as good or better, 85% describing it as EXCELLENT!100% of respondents described the quality of our techinical advice as good or better, 80% describing it as EXCELLENT!100% of respondents described the service they receive from Capital Claims, in terms of value to their own business, as good or better, 82% describing it as EXCELLENT!100% of our respondents described their overall experience of dealing with Capital Claims as EXCELLENT!To deliver a premium service customised to each partner we also asked respondents to indicate their preferred style and frequency of communication.  We also asked our strategic partners to indicate what type of marketing and assistance they would like with respect to staff training, information evenings etc.  A number of respondents indicated that training for their staff would be valuable and Mark has since delivered this training with some firms.  Promotional packs are in the process of being sent to all of our strategic partners and include our brand new brochures!If you are an accountant, property agent, mortgage broker, or other like professional, and are not currently receiving EXCELLENT service from your quantity surveyor, for both you and your clients,  then contact Capital Claims and and let us demonstrate to you how our service and professionalism compares with our competitors – we guarantee you will be impressed.  You and your clients deserve to experience the excellent overall service, quality and value enjoyed by strategic partners of Capital Claims.